Shipping & Returns
SHIPPING POLICY
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All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Shipping time is 3-5 business days via Royal Mail.
We generally use a simple flat rate shipping cost with tracking. This comes at a £3.99 fee unless customers spend £25+ which then calculates a FREE shipping fee.
We currently only ship to the UK, we hope to expand to other regions in the near future.
Free local delivery is available for orders over £25 within Leicestershire.
For orders under £25, we charge £2 local delivery. We aim to deliver local orders within 2-3 business days.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@colourkboom.co.uk with your name and order number, and we will look into it for you.
RETURN & EXCHANGE POLICY
We accept returns up to 14 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@colourkaboom.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@colourkaboom.co.uk​